Legal
Privacy Policy
1. Introduction
This Privacy Policy explains how PAY MOTION (PTY) LTD (Pay Motion, we, us or our) collects, uses, stores and shares personal information when you use our website, client portal, applications and services.
We process personal information in line with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African law. For the purposes of POPIA, Pay Motion is the responsible party.
2. Information we collect
Depending on how you use our services, we may collect:
- Identity and contact details, such as your name, email address, phone number and date of birth.
- Verification and compliance information, such as identity documents, proof of address and related checks.
- Account and transaction information, such as deposits, withdrawals, wallet balances and trading activity.
- Enquiry information, such as the details and messages you send through our website forms.
- Technical information, such as your IP address, device, browser type and how you use our website.
3. How we use your information
We use personal information to:
- Respond to your enquiries and follow up with you.
- Open, verify, manage and secure your account.
- Process deposits, withdrawals and other transactions.
- Meet our legal, regulatory, anti-money-laundering and compliance obligations.
- Detect, investigate and prevent fraud, abuse and security incidents.
- Improve our website, products and services.
We only process personal information where we have a lawful basis to do so, such as your consent, the performance of a contract with you, our legal obligations, or our legitimate interests.
4. Sharing your information
We do not sell your personal information. We may share it with service providers who help us run our services, such as identity verification, payment, hosting and communication providers, and with banks, regulators, law enforcement or other authorities where required by law.
Where we share information with a service provider, we expect them to protect it and to use it only for the purpose we shared it for.
5. Cross-border transfers
Some of our service providers may store or process information outside South Africa. Where this happens, we take reasonable steps to make sure the information is protected in line with POPIA.
6. Storage and retention
We keep personal information only for as long as it is needed for the purposes described in this policy, or for as long as the law requires us to keep it, including record-keeping obligations that apply to financial services.
7. Security
We use reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access. No system is completely secure, and you are responsible for keeping your login details confidential.
8. Your rights
Under POPIA you may:
- Ask whether we hold personal information about you and request access to it.
- Ask us to correct or delete personal information that is inaccurate, outdated or no longer needed.
- Object to the processing of your personal information in certain circumstances.
- Withdraw your consent where we rely on it, without affecting processing that already took place.
To exercise these rights, contact us at support@paymotion.co.za. We may need to verify your identity before acting on a request.
If you are not satisfied with how we handle your personal information, you may lodge a complaint with the Information Regulator of South Africa.
9. Cookies and similar technology
Our website may use cookies and similar technology to keep it working properly, remember your preferences and understand how it is used. You can control cookies through your browser settings, although some features may not work without them.
10. Changes to this policy
We may update this policy from time to time. The latest version will always be published on this page, with its version and effective date.
11. Contact us
Questions about this policy or about your personal information can be sent to:
PAY MOTION (PTY) LTD
support@paymotion.co.za
End of Privacy Policy